- Shipping & Returns
Shipping & Returns
You may return new items within 14 days of delivery for a full refund or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Tablets, Books, and Flash Drives may only be returned for Full Refunds and Store Credit if you receive them in damaged condition. Proof of Damage is required on the day you receive the product. There are No Exceptions to this policy regarding books.
There are no refunds on any downloadable products.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please be assured that all in stock items will ship out within 10 days of purchase. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. The carriers that may be used are: U.S. Postal Service (USPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 336-393-0300 for charges. SHIPPING AND HANDLING COSTS: PLEASE NOTE: Some out of state orders WILL be charged sales tax. In state sales tax will be calculated at checkout.
We can ship to most addresses in the world. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations.